FAQ
Q: Are you still shipping during the Canada Post Labour Dispute?
A: Yes! We are closely monitoring the ongoing negotiations between Canada Post and CUPW. We are still able to ship products throughout Canada utilizing our other courier partners such as Dragonfly, UPS and ICS. At this time, we are unable to deliver orders directly to PO boxes, or remote fly-in-only areas of Canada that are only serviced by Canada Post.
Q: Where are you located?
A: We're proudly based in the Niagara Region in Ontario, Canada, making us ideally situated for shipping all across Canada. Local pickup is available for our friends in Niagara.
Q: What locations do you ship to?
A: Currently, we are only shipping to Canadian customers in our soft opening. Local pickup is available for our friends in Niagara.
At this time, we are evaluating the evolving situation regarding the United States' decision to eliminate the de minimis exemption for small shipments valued under $800. We hope to offer our products to our friends in the United States soon!
Q: How long does it take a product to ship after I place my order?
Q: What locations do you ship to?
A: Currently, we are only shipping to Canadian customers in our soft opening. Local pickup is available for our friends in Niagara.
At this time, we are evaluating the evolving situation regarding the United States' decision to eliminate the de minimis exemption for small shipments valued under $800. We hope to offer our products to our friends in the United States soon!
Q: How long does it take a product to ship after I place my order?
A: Orders for in stock items usually ship next day. Orders with customized or personalized items usually ship within 2-3 business days.
Q: I like a product, but can you make it in different colours?
Q: I like a product, but can you make it in different colours?
A: We'd be happy to accomodate your request. Please reach out to us on our Contact page before placing your order. Please note that certain colours may incur a higher price, above and beyond the base price of the product.
Q: Do you provide custom modelling or prototyping services?
Q: Do you provide custom modelling or prototyping services?
A:Yes! Have a problem? We can help you solve it. Drop us a line on our Contact page and we'll be happy to help, or see our Portfolio page for a sample of our work. At the moment, we are focusing on engineering-type modelling services, and less on organic/character modelling.
Q: Can you quote my models to print?
Q: Can you quote my models to print?
A: Please reach out to us on our Contact page to get the ball rolling and we'd be happy to print your dreams for an affordable price.